Retell AI
November 2025
Retell positions itself as an “AI Voice Agent Platform for Phone Call Automation.” The marketing page emphasizes an end-to-end stack: build, test, deploy, and monitor AI voice agents that can answer inbound calls or place outbound calls to handle surveys, receptionist tasks, appointment setting, lead qualification, debt collection, and more. (retellai.com)
Why it matters
- Production-ready voice agents. Retell goes beyond demos—it focuses on deploying agents that can operate in real call-center environments, with logging, analytics, and monitoring built in.
- Vertical templates. The site highlights several call flows (survey, receptionist, appointment setter, lead capture, customer service, debt collection) showing they’ve tuned the system for real-world operations.
- Operational tooling. The platform advertises dashboards for testing, QA, and performance tracking, so you can iterate on scripts or agent behaviors without wiring up everything manually.
Example use cases
- 24/7 receptionist. Route inbound calls to an AI agent that greets callers, answers FAQs, and schedules appointments.
- Outbound campaigns. Launch automated survey or lead-qualification calls that update your CRM when someone answers.
- Support triage. Have Retell answer customer calls, authenticate them, and either resolve common issues or escalate to humans.
Getting started
- Visit retellai.com to book a demo or sign up.
- Expect integrations with CRMs/telephony stacks plus compliance tooling (they mention monitoring, analytics, and call audit).
- Consider voice UX design (scripts, fallback paths, compliance) as you configure agents; Retell provides the scaffolding, but you’ll define how your agent should sound and act.
- For regulated industries (finance, healthcare), confirm with their team how data retention, consent, and call recording policies are handled.